Privacy Policy

1. Introduction

Tensa Software LLC ("Pilates Collective," "we," "us," or "our") operates the Pilates Collective studio management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. When We Act for Studios

Studios use Pilates Collective to run their business. When a studio collects information about its clients through the platform, such as bookings, attendance, package purchases and contact details, the studio is responsible for that information and the studio's privacy policy applies to it. We process it on the studio's behalf, only to provide the platform to the studio, as described in our Terms of Service.

If you are a client of a studio and want to access, correct or delete your information, please contact the studio directly. If you contact us instead, we will forward your request to the studio and help it respond.

This policy covers the information we are responsible for ourselves: studio owner and staff accounts, visits to our website, billing for the platform, and signing in to the platform. It also explains how we handle client information on studios' behalf.

3. Information We Collect

Account Information

• Name and email address
• Phone number (optional)
• Emergency contact information (optional)
• Password (stored securely using bcrypt hashing)

Booking & Class Data

• Class bookings, attendance records, and waitlist entries
• Package purchases and credit balances
• Studio membership and enrollment history

Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers or full payment credentials on our servers. Please refer to Stripe's Privacy Policy for details on how they handle payment data.

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information
• Actions taken within the platform (for audit logging)

4. How We Use Your Information

• Provide and maintain the platform
• Process bookings and manage class schedules
• Send transactional communications (booking confirmations, class reminders)
• Process payments through Stripe
• Provide customer support
• Ensure platform security and prevent fraud
• Generate anonymized analytics for studio owners

5. SMS Communications

If you provide a phone number and opt in to SMS reminders, we may send you text messages related to your class bookings. By opting in, you agree to receive these messages.

What We Send

• Opt-in confirmation — sent once when you enable SMS reminders
• Class reminders — sent approximately 2 hours before your booked class

We do not send marketing, promotional, or advertising messages via SMS.

Message Frequency

Message frequency depends on your class schedule. You will receive at most one reminder per booked class. Typical frequency is 1-5 messages per week.

Opting Out

You can opt out of SMS reminders at any time by:

• Replying STOP to any message we send
• Updating your notification preferences in your profile settings

After opting out, you will receive a single confirmation message. You can re-subscribe by replying START or enabling SMS in your profile.

Help

Reply HELP to any message for assistance, or contact your studio directly.

Costs

Message and data rates may apply. Check with your mobile carrier for details.

6. Data Sharing

We do not sell your personal information. We share data only with:

• Studio operators — your booking and attendance data is visible to the studio staff at studios where you are a client
• Service providers that run the platform for us, each receiving only what it needs: Fly.io (hosting and file storage), Neon (database), Resend (email delivery) and Sentry (error monitoring)
• Payment processors — Stripe, for payment processing
• SMS providers — ClickSend, for delivering text messages (phone number and message content only)
• Law enforcement — when required by law or to protect rights and safety

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including encrypted connections (TLS), secure password storage (bcrypt), and role-based access controls. However, no method of electronic storage is 100% secure.

8. Data Retention

We retain your account data for as long as your account is active. Booking and attendance records are retained for the studio's operational needs. You may request deletion of your account by contacting your studio or our support team.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications
• Export your data in a portable format

10. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at support@tensamotion.com.