Terms of Service

1. Acceptance of Terms

By accessing or using the Pilates Collective platform ("Service"), operated by Tensa Software LLC ("Pilates Collective," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Pilates Collective is a studio management platform that enables Pilates studio owners to manage class scheduling, client bookings, attendance tracking, package sales, and communications. The Service is provided to studio owners ("Operators"), their staff ("Instructors"), and their clients ("Clients").

3. User Accounts

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an Operator account

4. Studio Operator Responsibilities

Studio operators who use Pilates Collective agree to:

• Comply with all applicable laws and regulations, including TCPA for SMS communications
• Maintain accurate class schedules and capacity limits
• Honor bookings made through the platform
• Handle client data as described in Section 5 (Data Processing)
• Not use the platform for unlawful purposes

5. Data Processing (Studio Operators)

A studio that uses Pilates Collective controls the personal data of its clients, instructors and staff that it collects or manages through the Service ("Studio Data"). Tensa Software LLC processes Studio Data on the studio's behalf, as its service provider. For data about our own customers' accounts, our website visitors, billing and platform sign-in, we decide how that data is used, as described in our Privacy Policy.

What we do with Studio Data

• We process Studio Data only to provide the Service and on the studio's instructions, which include the studio's use and configuration of the Service.
• We do not sell Studio Data, and we do not share it for anyone else's marketing or advertising, including our own.
• Our personnel who can access Studio Data are bound by confidentiality obligations and access it only as needed to run and support the Service.
• We use reasonable technical and organizational security measures to protect Studio Data, including encrypted connections, secure password storage and role-based access controls.
• We help the studio respond to its clients' access and deletion requests, and we forward to the studio any such request we receive directly.
• If we become aware of a security incident affecting a studio's data, we will notify the studio without undue delay and share the information it reasonably needs to respond.
• On termination of a studio's account, we will provide a copy of its Studio Data on request and then delete it within a reasonable period, except where we must keep it longer to meet legal, tax or accounting obligations. Backups are deleted on their normal schedule.

Subprocessors

We use the following service providers to run the Service. Each receives only the Studio Data it needs for its function, and we remain responsible for their handling of it.

• Hosting and file storage — Fly.io
• Database — Neon
• Email delivery — Resend
• SMS delivery — ClickSend
• Payments — Stripe
• Error monitoring — Sentry

The studio's responsibilities

• Have a lawful basis, and any consents the law requires, for the client data it collects and the messages it sends, including SMS opt-in before text messages are sent.
• Publish its own privacy policy that explains to its clients how it uses their data.
• Give us only instructions that comply with applicable law.

6. Client Responsibilities

Clients using Pilates Collective agree to:

• Provide accurate contact information
• Honor class bookings and cancellation policies set by studios
• Not misuse the booking system (e.g., repeated no-shows, fraudulent bookings)
• Respect studio rules and policies

7. Bookings & Cancellations

Class bookings are subject to availability and the studio's capacity limits. Cancellation policies are set by individual studios. Package credits consumed by bookings may or may not be refunded upon cancellation, depending on the studio's policy.

8. Payments

Payments for packages and services are processed through Stripe. By making a purchase, you agree to Stripe's terms of service. All sales are between you and the studio operator; Pilates Collective facilitates the transaction but is not a party to the sale.

9. SMS Communications

By opting in to SMS reminders, you consent to receive transactional text messages at the phone number you provide. See our Privacy Policy (SMS Communications) for full details including message frequency, opt-out instructions, and data rates.

10. Intellectual Property

The Service, including its design, code, and content, is owned by Pilates Collective and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

11. Limitation of Liability

Pilates Collective is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms. You may delete your account at any time by contacting your studio or our support team.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. Material changes will be communicated via email or in-app notification.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

15. Contact

Questions about these Terms? Contact us at support@tensamotion.com.